Introduction

Executive Summary

Chapter 1 Organisational and Management Framework

Introduction

Operational Structure

Senior Officer Roles

Briefing

Call-out Arrangements

Headquarters Division

Media Services

Communication of Policy

Chapter 2 Quality of Service and Performance Review

Charter Mark

Policing Plan

Performance Measurement

Police Reports

Inspectorate and Review

Notebooks

Local Improvement Groups

Chapter 3 Resource Management

Budget

Financial Management

Internal Audit

CCTV Funding

Devolved Budgeting

Capital Allocation

Financial Management Joint Study

Buildings

Property Strategy Group

Vehicles

Chapter 4 Information Technology and Communications

Information Technology

Strategy

Project Management

Contracts

IT Department

Telephony

Mobile Data

Contingency Planning

Training

Auditing

IT Thematic Inspection

Chapter 5 Human Resources

Strength

Human Resources Department

Policy

Strategy

Assessment Centres

Investors in People

Tenure of Post

IT Support

Equal Opportunities

Absence Management

Occupational Health

Health and Safety

Training Abstractions

Training

Special Constables

Civilian Support Staff

Staff Associations/Unions

Chapter 6 Operations

Crime Trends

Crime Strategy

Crime Recording

Crime Management

Criminal Intelligence

Crime Prevention

Community Safety

CCTV Schemes

Police Box

Drugs

Community Protection and Investigation Unit

Domestic Violence

Review of Major Crime Enquiry

Good Operational Policing

Traffic Department

School Crossing Patrols

Firearms Licensing

Public Order

Emergency Planning

Fingerprints

DNA

Forensic Science Laboratory

Chapter 7 HM Lay Inspector's Report

Introduction

Complaints and Discipline

The Communities of Grampian

Media Services

The Officers and Civilians of Grampian Police

Drugs

Other Observations

Conclusion

Appendix A Summary of Recommendations

Appendix B Summary of Observations and Good Practice