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HMIC suggests that SCRO develop and implement regular customer satisfaction
surveys at the earliest opportunity.
(para 3.7)
HMIC suggests that careful consideration is given to establishing
a new date for the implementation of Part V of the Police Act 1997, given the
work that remains to be done. Linking the start date with that of the parallel
organisation in England and Wales remains a sensible approach, even if that means
delaying the start date of the Scottish operation.
(para
5.13)
HMIC suggests that User Support Bureau personnel and all other
staff be kept fully informed of likely changes to their employment status as a
result of the implementation of Part V of the Police Act 1997.
(para
6.10)
HMIC suggests that the IT Bureau make greater use of project
management methodology (shortened versions where appropriate).
(para
6.17)
HMIC suggests that the IT Bureau implement a process to record
and analyse the time devoted by personnel to work activities.
(para
6.17)
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