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8. Local services
Improving public perceptions of the quality of public services delivered is a national indicator within the Government's performance framework. Specifically, this includes perceptions of local health services, local schools and public transport.
Table 8.1 shows that 57.8% of adults said they were very of fairly satisfied with all 3 local services. This figure includes those who expressed 'No opinion' for up to 2 of the services. They are included because, for example, those without children might have no opinion about the local schools but are satisfied with all other aspects of local services. The base number quoted also therefore includes people with up to 2 'no opinions'.
Table 8.1: Percentage of people very or fairly satisfied with the quality of local health services, local schools and public transport combined
2007 data, Adults
| % very or fairly satisfied | Base |
|---|
% satisfied with all three of these (of those services for which an opinion was given) 9 | 57.8 | 10,082 |
|---|
From June 2007, the question from which this is derived was asked of three quarters of the sample. From January to May 2007, it was asked of all random adults.
Table 8.2 shows that individually, adults were most satisfied with local health services (81.9%), followed by local schools (78.8%). Adults were least satisfied with public transport, although almost 7 in 10 (69.9%) were very or fairly satisfied with that service.
Table 8.2: Percentage of people very or fairly satisfied with the quality of public services delivered - of those who gave an opinion
Row Percentages, 2007 data, Adults
| % very or fairly satisfied | Base (people stating 'no opinion' excluded from results) |
|---|
Local health services | 81.9 | 9,825 |
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Local Schools | 78.8 | 6,267 |
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Public Transport | 69.9 | 8,600 |
|---|
From June 2007, this question was asked of three quarters of the sample. From January to May 2007, it was asked of all random adults.
The majority of adults find most services convenient to access, although adults with no access to a car find accessing some services less convenient. For example, 76% of respondents who have no access to a car find ATMs very or fairly convenient compared with 87% of those who have access to a car. However, adults with access to a car say public transport is convenient (79%) less often compared to those without (89%). Those with access to a car also say more often that hospital outpatients departments, doctors and dentists are convenient (Table 8.3).
Table 8.3: Percentage finding services very or fairly convenient by access to a car
Column percentages, 2007 data, Adults
| Access to a car | No access to a car | All |
|---|
Post office | 86 | 85 | 86 |
|---|
Banking services | 76 | 70 | 74 |
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Cash machine or ATM | 87 | 76 | 84 |
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Doctors surgery | 83 | 78 | 82 |
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Small amount of grocery or food shopping | 94 | 93 | 94 |
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Chemist/pharmacist | 89 | 88 | 89 |
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Hospital outpatients department | 60 | 53 | 58 |
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Petrol station | 86 | 43 | 76 |
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Public transport | 79 | 89 | 81 |
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Dentist | 70 | 65 | 69 |
|---|
Base | 7,114 | 2,951 | 10,065 |
|---|
Columns add to more than 100% since multiple responses allowed
From June 2007, this question was asked of three quarters of the sample. From January to May 2007, it was asked of all random adults.
The type of area in which adults live also impacts on perceptions of convenience of some services. For example, adults living in remote rural areas say public transport is very or fairly convenient less often - 53% compared with 87% in large urban areas. Respondents in urban areas and small towns more often report that they find dentists and chemists/ pharmacists convenient than do those in rural areas. Fewer residents in large urban and accessible rural areas report that doctor's surgeries are convenient than do adults who live in any other type of area. (Table 8.4).
Table 8.4: Percentage finding services very or fairly convenient by urban/rural classification
Column percentages, 2007 data, Adults
| Large urban areas | Other urban areas | Accessible small towns | Remote small towns | Accessible rural | Remote rural | Scotland |
|---|
Post office | 81 | 84 | 90 | 94 | 84 | 87 | 84 |
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Banking services | 72 | 78 | 71 | 88 | 62 | 69 | 73 |
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Cash machine or ATM | 82 | 85 | 89 | 90 | 74 | 74 | 82 |
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Doctors surgery | 77 | 81 | 85 | 88 | 78 | 84 | 80 |
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Small amount of grocery or food shopping | 92 | 93 | 95 | 95 | 88 | 88 | 92 |
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Chemist/pharmacist | 88 | 89 | 94 | 94 | 77 | 73 | 87 |
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Hospital outpatients department | 58 | 60 | 50 | 71 | 50 | 51 | 57 |
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Petrol station | 71 | 79 | 74 | 85 | 69 | 77 | 74 |
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Public transport | 87 | 84 | 80 | 81 | 60 | 53 | 80 |
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Dentist | 70 | 72 | 71 | 70 | 54 | 56 | 68 |
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Base | 3,407 | 3,032 | 866 | 631 | 1,330 | 1,037 | 10,303 |
|---|
Columns add to more than 100% since multiple responses allowed
From June 2007, this question was asked of three quarters of the sample. From January to May 2007, it was asked of all random adults.
Less than half of all respondents (41%) agree that the services provided by their local council are of high quality. From the age of 25, this is strongly related to the respondent's age. Older people more often agree or strongly agree that services are of high quality (51% of those aged 75 and over compared with 34% of those aged 25-34). A higher percentage of 16-24 year olds neither agreed nor disagreed, or had no opinion about the quality of services provided (40%). (Table 8.5).
Table 8.5: Level of agreement with the statement 'My council provides high quality services' by age
Column percentages, 2007 data, Adults
| 16 to 24 | 25 to 34 | 35 to 44 | 45 to 59 | 60 to 74 | 75 plus | All |
|---|
Strongly agree | 3 | 3 | 4 | 4 | 7 | 8 | 5 |
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Tend to agree | 31 | 31 | 35 | 34 | 40 | 43 | 36 |
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Neither agree nor disagree | 25 | 27 | 26 | 23 | 17 | 18 | 22 |
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Tend to disagree | 16 | 19 | 20 | 22 | 20 | 16 | 20 |
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Strongly disagree | 9 | 12 | 11 | 14 | 12 | 7 | 11 |
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No opinion | 15 | 8 | 4 | 3 | 4 | 7 | 6 |
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Total | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
|---|
Base | 784 | 1,376 | 1,808 | 2,468 | 2,429 | 1,357 | 10,222 |
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From June 2007, this question was asked of three quarters of the sample. From January to May 2007, it was asked of all random adults.
Recycling services are used by the majority (85%) of households in Scotland. The items most households recycle are newspapers, magazines, paper and cardboard (81%) with two thirds of households recycling glass bottles and jars (67%). Over half of all households recycle metal cans (59%) and plastic bottles (58%). Recycling of these items is related to the type of property in which households live, reflecting the availability of recycling facilities. For example, 92% of households living in a house or bungalow recycle one or more of these items compared with 55% for those living in high rise flats. (Table 8.6).
Table 8.6: Items recycled in the past month by accommodation type
Column percentages, 2007 data, Households
| House or bungalow | Flat (new or traditional tenement / four-in-a-block or conversion | Flat (in a high-rise block with five or more levels) | All 1 |
|---|
Glass bottles and jars | 75 | 51 | 39 | 67 |
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Plastic bottles | 63 | 48 | 33 | 58 |
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Metal cans | 66 | 46 | 33 | 59 |
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Newspaper/magazine/paper/ cardboard | 89 | 66 | 51 | 81 |
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One or more of the above | 92 | 70 | 55 | 84 |
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Base | 7,958 | 3,018 | 258 | 11,331 |
|---|
1 'All' includes households living in caravans or other accommodation
Columns add to more than 100% since multiple responses allowed
From June 2007, this question was asked of three quarters of the sample. From January to May 2007, it was asked of all households.
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