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Standard 6
Receiving your care and treatment
You receive safe and competent care and treatment in a manner designed to put you at ease.
1. Any examination, investigation or treatment will only be carried out after you have been advised what will happen.
2. Any concerns you may have about treatment, including pain control or anxieties, are discussed. You are offered a range of pain and anxiety control options to help.
3. If medication is needed as part of your treatment, this is fully explained to you, including:
- the reasons for taking the medication;
- any common side-effects; and
- how to get your medication.
4. If you need to be referred to another dentist, dental service or hospital for your continuing care and treatment, the service makes suitable arrangements for this, and you will be told where you will be seen, and the likely waiting times.
5. If you are assessed as needing urgent referral, the dental service has a system in place to refer you with your agreement.
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