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Standard 3
Your visits
You are treated with dignity and respect by the dental team throughout your visits.
1. The dental team treats you with respect as an individual. Your age, gender, race, religion or belief, disability and sexual orientation will not affect the quality of service you receive.
2. If the facilities are not accessible for you for reasons of disability, special needs or language, the dental team will refer you for care to somewhere else that is suitable.
3. The dental team confirms your personal details in a manner which is sensitive to your privacy and dignity.
4. Your consultation and treatment take place in an environment that allows privacy.
5. You are made aware of the names of the dental team involved in your care. You are made familiar with the facilities.
6. You receive an apology and an explanation if you are kept waiting beyond your appointment time and can discuss alternative arrangements.
7. Normally, there is a third person present during your treatment. This is usually the dental nurse. In exceptional circumstances, you may be asked to bring someone with you to be there during your treatment (for example, during out-of-hours emergencies).
8. You receive explanations about your care and treatment in a way that you can easily understand, and you have an opportunity during your appointment to ask questions.
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