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Standard 2
Before your appointment
You receive all the information you need in advance, to help you when you attend your appointment.
1. Your appointment is agreed for a time that suits both you and the service and that recognises the urgency of your oral healthcare needs.
2. Before your appointment, you receive adequate information about it, including:
- who the appointment is with and how long it is likely to last;
- what you need to bring with you; and
- contact details, in case of cancellation either by you or by the dental service.
3. If your first language is not English, or if you have any other communication needs, you will receive, on request, advice and information on how to get interpreting services, adaptations and equipment for communication.
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