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Listen
Standard 9
Expressing your views
The dental service will welcome and actively seek your views to help it continuously improve the quality of care it provides.
1. You have the opportunity to make known your views on any aspect of the service and your care. You can do this confidentially.
2. You are made aware of the service's policy for handling any concerns or complaints you may have. The policy includes how long it will take to handle your concerns or complaints.
3. You are made aware of how to raise any concerns or complaints about your dental service with the service itself. You are also made aware of other organisations to raise concerns or complaints with, including the NHS, the Care Commission and the General Dental Council.
4. Your views and feedback from any praise or criticism are used by the service to continuously improve it.
5. If you are unable or feel unable to express your views yourself, you can have a representative of your choice to help you.
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