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Annex 3 - Glossary
Appropriate The standards use "appropriate" in a number of ways:
- Regarding service provision - Services that are supplied will address specific needs identified in service users' care plans.
- Regarding facilities - The location, premises used and any materials and equipment will be suitable to the provision of the service offered.
- Regarding professional help - Help from those holding professional qualifications directly related to the assistance required.
- Regarding other agencies - Agencies who can assist the individual address the needs identified in their care plan, which service users have given permission for the service to contact, and those that the service is obligated to report to.
- Regarding training - All workers will be trained to a level that enables them to effectively carry out all the duties that are required of the position that they hold. Depending on the exact position, minimum qualifications may be legally required.
- Regarding seeking support - To assist the individual locate support if they desire assistance or if there is a legal obligation to do so.
Assessment A process to identify the needs and aspirations of the individual being assessed to inform decisions about treatment, care and support on an ongoing basis.
Family Those people who play a significant role in the life of the individual who is accessing the service, such as the partner or spouse, parents, grandparents, carer, siblings or children.
Good standard The service provides support which has desirable or positive qualities, especially suitable to assist clients make progress in overcoming their dependency and/or any other related needs and operates, in all cases, according to the principles of good practice.
Local Within catchment area of the service, the commissioning region or the neighbourhood where the individual service users live.
Personal plan A record of the actions taken, or to be taken to address needs that have been identified through the assessment process. The personal plan should be agreed between the individual and the service provider. As progress is made, the plan would include outcomes from previous agreed actions, identify who (individual or service provider) would be responsible for taking which new actions, the proposed timescale and the date of the next review.
Quality surroundings The fitness for purpose of the location of the service and the ability to satisfy the stated or implied needs of what the service wishes to achieve. These should be easily accessed, comfortable, well maintained and safe.
Safe Free from danger or the risk of harm. The service should operate from locations which are not hazardous and where service users will be free from attack or persecution and will feel able to discuss sensitive personal issues. Safe provision should be extended to all users of a service, their children, their families if they have contact with the service, the staff of the service and all others who may have direct contact.
Service Any individual or organisation providing assistance to people with substance misuse issues, whether delivered through outreach or home provision, or from a fixed location. The great majority of services would be set up to address the dependency needs of substance misusers, such as treatment or information services, but the term also covers those whose main purpose is to address wider needs. Examples of the latter are employment services, housing services and benefit services.
Service user Any person of any age, gender, race, religion who is in receipt of a service for a substance misuse problem.
Substance misuse This term is used in the standards to mean the use of any type of substance, including alcohol, drugs, volatile substances, tobacco, or any other, which has resulted in the creation of any problem for the individual, their family or the society in which they live. Such problems would include health issues, legal issues or social issues.
Workers People providing assistance to substance misusers on a full time, part time, sessional or volunteer basis.
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